Knowledge Base
- FAQ
- General Questions
- Game Launch Issues
- Account Security
- Technical Support
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Technical Support
Technical Support
A
1) Check your internet connection
2) Restart the game client and try again
3) Check for any server maintenance or service issues on the official announcements board
* Matchmaking time may differ depending on the number of online players in that region.
2) Restart the game client and try again
3) Check for any server maintenance or service issues on the official announcements board
* Matchmaking time may differ depending on the number of online players in that region.
Technical Support
What can I do during server maintenance?
A
You cannot access the game during our scheduled server maintenance.
The maintenance schedule will be announced in advance through the in-game announcements board or Steam announcements.
The maintenance schedule will be announced in advance through the in-game announcements board or Steam announcements.
Technical Support
The game won't run with a message saying that Nexon Game Security initialization has failed.
A
1) Add the BlackCipher folder as an exclusion in your antivirus program
2) Check for the latest Windows Update and update your system (system restart required)
3) If the issue has occurred after a specific date, remove recently installed programs or perform a System Restore
If the issue persists, please compress the BlackCall64, BlackCipher64, BlackXchg, NGClient, and NGService.log files and send them to us via a 1:1 inquiry.
2) Check for the latest Windows Update and update your system (system restart required)
3) If the issue has occurred after a specific date, remove recently installed programs or perform a System Restore
If the issue persists, please compress the BlackCall64, BlackCipher64, BlackXchg, NGClient, and NGService.log files and send them to us via a 1:1 inquiry.
Technical Support
I only see a black screen when I run the game.
A
Please check if your graphics driver is updated to the latest version, then go to Steam > Library > Right-click on Sudden Attack Zero Point > Properties > Installed Files > Verify integrity of game files.
Technical Support
The game shut down with error code 1447.
A
This occurs when Steam account authentication is not completed successfully. Completely close the game and Steam client, and then relaunch.
Technical Support
The game won't run due to a conflict with an antivirus program.
A
How to Add Exclusions in Windows Defender:
1) Windows Settings > Privacy & security > Windows Security > Virus & threat protection
2) Manage settings > Exclusions > Add or remove exclusions
3) Add the Sudden Attack Zero Point installation folder
1) Windows Settings > Privacy & security > Windows Security > Virus & threat protection
2) Manage settings > Exclusions > Add or remove exclusions
3) Add the Sudden Attack Zero Point installation folder
Technical Support
The game has been forcibly terminated due to abnormal behavior.
A
The in-game security system is always active to ensure fair gameplay. Please find and close all apps and processes that are running alongside the game.
Technical Support
The game is slowing down/lagging.
A
Please close all unnecessary apps through the Task Manager.
Technical Support
The game shut down with an insufficient memory error.
A
1) Press Ctrl+Alt+Delete > Select Task Manager
2) If it is a simplified view, click More details
3) Find and close the apps using excessive memory under the Processes tab
[Check System Requirements for Sudden Attack Zero Point]
2) If it is a simplified view, click More details
3) Find and close the apps using excessive memory under the Processes tab
[Check System Requirements for Sudden Attack Zero Point]
Technical Support
The game crashed while playing.
A
NVIDIA Control Panel > Manage 3D settings > Turn off Max Frame Rate
Technical Support
I only see a black screen when I run the game.
A
First, please check that your graphics driver is updated to the latest version.
There may also be a problem with the installed game files, so please check the integrity of the demo files.
[How to Verify Integrity of Game Files on Steam]
1) Open the Steam client.
2) Select Sudden Attack Zero Point in your Steam Library and right-click on it.
3) Select Properties in the pop-up menu.
4) Click Installed Files, and click Verify integrity of demo files.
Technical Support
The game shut down with error code 1447.
A
This error code occurs when Steam account authentication fails to complete successfully.
Please close the game and the Steam client completely and try running them again.
Technical Support
The game is not running due to a conflict with the antivirus program.
A
Security tasks performed by Windows Defender or your antivirus program may interfere with the game's startup.
In this case, please use the exclusion feature provided by the antivirus program.
To add exclusions in Windows Defender, please follow the guideline below.
[How to Add Exclusions in Windows Defender]
1) Go to Windows Settings > Update & Security.
2) Select Windows Security > Virus & threat protection.
3) Click Manage settings.
4) Go to Exclusions and click Add or remove exclusions.
Select + Add an exclusion and select Folder among the options File, Folder, File Type, and Process.
5) Add the folder where Sudden Attack Zero Point is installed.
Technical Support
The game is slowing down/lagging.
A
Please check if any apps or programs other than the game are consuming excessive memory via Windows Task Manager, and close all unnecessary apps or programs other than the game.
[How to Check Memory Usage via Windows Task Manager]
1) Press Ctrl + Alt + Delete and select Task Manager.
2) If the Task Manager is running in simplified view, click More details to expand the window.
3) Select Memory under the Processes tab, and check the app or program that is consuming the most memory.
If an app needs to be terminated, right-click on it and select End task.